Returns & Refunds policy

The deadline for Returning an order is 30 days from the date you received the goods or on which a third

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement within the cancellation time frame. If an order is outside of the time frame the order can not be cancelled.

You can inform us of your decision by e-mail support@pastorsvox.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging and unopened

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Once a request has been approved the item must be shipped back within 15 business days.

If the order is not shipped within 15 business days the return will be automatically denied. If the return was shipped after the 15-day limit the order will not be eligible for a refund and will have to be shipped back at the customer's expense. Proof of shipment with shipping date must be sent to support@pastorsvox.com once the return has been shipped verification.

Depending on your bank it can take up to 10 business days to receive the payment back to your account.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail support@pastorsvox.com